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Solution

Passenger Experience & Engagement platforms

Hardware agnostic modular software platforms designed to meet passengers at digital touch points along the journey - on their mobile phones, on any type of displays or through any other digital channel - to create new communication and business channels between passengers and transport operators.

Benefits

Boost passenger satisfaction, increase your affiliate revenues and reduce operational complexity with modular, hardware-agnostic content and real time information distribution platform. Leverage existing onboard hardware, manage content for Infotainment and Passenger Information System from a single CMS, and easily integrate data feeds or third-party systems. Extend your brand reach through mobile engagement before, during, and after the journey - all while saving costs, simplifying updates, and delivering a seamless, premium passenger experience.

Onboard Passenger Experience & Engagement platforms are running in our ServiceOS, which is hardware agnostic. You can run it on own gateways without radio modules as a computing platform with all the software management around, or we can run it on any industrial hardware certified for desired means of public transport.

By making real time data from PIS available on Infotainment platforms, you can provide personalised traveling experience for each passengers, being notified about information relevant to his individual journey on his personal mobile device.

Unlock a potential to reach your passengers on new communication and business channels, through engagement platforms available before, during and after the journey. Wether it is a mobile App, Captive portal, Infotainment web portal onboard, or TFT displays, you can manage the content from one centralised CMS and create your content campaigns to increase affiliate revenues and to reach passengers with relevant information faster.

With digitally provided content, you save cost on printed materials and gain flexibility to update content immediately, like for printed magazines, travel guides, etc.
By providing Infotainment content on web application available on passenger's own devices, you dramatically decrease cost compared to solution with in-seat back displays and get future proof solution for the best passengers experience.

Every router vendor = its own Captive portal with own RADIUS feature set. Passengera seamless centralised authentication service allows you to connect different Wi-Fi domains (trains, stations, buses, etc.) with different router vendors into one, centralised seamless Captive portal experience.

Wi-Fi Captive Portal

Captive portal is an entry point to a public Wi-Fi network for access to another services, a crucial element for the passenger's satisfaction evaluation. Its behaviour is different across mobile devices OS and with increasing mobile devices OS security measures, the user journey through Captive portal must be precisely handled.

Passengera's modular Captive portal provides secure access to the public Wi-Fi, with various user's authentication methods, data packages configurations, payment gateway and advertisement management. This unique feature set provides you with flexibility to setup your business case for public Wi-Fi, and get the most benefits for you as a transport operator. Our Captive portal will be tailored to your brand.

Backed by the Passengera MMS, operators gain full control over network performance, authentication policies, reporting and analytics - ensuring a consistently smooth and secure experience for every passenger and service operation.

Infotainment platforms

Whether you are looking for mobile App, Infotainment web portal or solution for displays, to enrich your passengers with new content, our unified modular software platform will help you to achieve your goals. Centralised CMS allows you to manage content on different end user platforms from one place, saving your time and providing seamless experience.

Passengera Infotainment platforms offer three groups of content - Real Time Passengers Information, Entertainment and Onboard services. Onboard services includes e-commerce for onboard food ordering, instant feedback collection, and operators own services. From Entertainment a rich mix of movies, TV shows, music, games, news, and magazines, tailored to each operator’s brand and passenger profile.

With studio-approved DRM and designed specifically for public transport environments, all content is stored onboard, updated remotely, and streamed directly to passengers’ devices and fully accessible even without Internet connectivity. Local CMS for complete offline content management is also available. Each platform is custom-branded, supports multilingual interfaces, and provides usage analytics to help refine content and enhance the overall travel experience.

Real Time Passenger Information

Relevant and up to date information is the key to have satisfied passengers. Passengera Real-Time Passenger Information System keeps traveler's informed every step of the way - before, during, and after their journey. Through mobile web portals or onboard displays, passengers receive live updates on departures, arrivals, connections, and multi-modal transport options, helping them plan confidently and travel stress-free. On mobile platforms, passengers are provided with RTI data in an interactive way to create a personalised traveling experience.

Our RTI platform integrates seamlessly with onboard PIS/TCMS systems and audio systems for synchronised visual and voice announcements, ensuring consistent communication across all channels. The platform is also ready to exchange the RTI data with the online sources, i.e. in GTFS format and distribute them across the fleet.

Powered by Passengera’s centralised CMS, operators can easily manage data sources and control content remotely - delivering accurate, real-time information that improves overall satisfaction, transforming public transport into a smoother, more connected experience.

Automated Audio Announcements

Audio announcements are inherent form of onboard information system. Our Onboard controller proceed the audio data from SIP based PA control system and align on audio and visual content simultaneous playback accordingly.

Passengera Audioguide feature, as part of the onboard Infotainment platform, allows passengers connected to the onboard Wi-Fi to receive personalised journey announcements directly to their own devices in real time. When an announcement is made, users get a notification alert and the audio plays automatically after one click, with full control over volume, language and notification type preferences.. Passengers can also replay missed announcements or explore optional audioguide content with route highlights and points of interest.

Audio content is managed through Passengera’s intuitive CMS, so operators can easily synchronise messages and update content remotely - creating a more inclusive, accessible and flexible approach how to manage audio data.

Advertising platforms

Passengera Advertising Platform enables operators and their partners to monetise passenger engagement through dynamic, data-driven campaigns across available passengers digital touch points. From full-screen ads and self-promo content on the displays to banners and videos within the infotainment web portal or mobile app, every touchpoint becomes an opportunity to connect with passengers. Integrated captive portal ads capture attention right at login, while targeted messages can be tailored by location, time, or passenger segment. If you are looking for advanced multi-channel video multicast streaming solution, we have that as well.

All campaigns are centrally managed through Passengera’s intuitive CMS - making it simple to schedule, update, and analyze performance in real time. Whether promoting partner brands or operator services, Passengera Advertising Platform enhances your digital services into a powerful communication and revenue channel.

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